We help ecommerce brands find where revenue is leaking after the first purchase, identify what to prioritize, and guide them on how to improve retention and customer lifetime value over time.
Getting the first purchase is only half the battle. The real profit comes from repeat purchases, higher average order value, and customers who come back without additional ad spend. Most brands have good products but lose repeat revenue because timing, messaging, and post-purchase flows are not engineered.
Before recommending any strategy, we analyze your current systems, customer behavior, and retention data to identify the real gaps — not assumptions.
Instead of one-off recommendations, we build a structured advisory plan that gives your team clear direction at every stage of the retention journey.
We focus on the actions with the biggest impact, identifying high-leverage opportunities so you see meaningful results faster.
Reporting focused on what matters: retention, repeat purchases, and revenue growth. Clear. Actionable. No vanity metrics.
We diagnose the problem, prioritize what matters, and guide you on exactly what to do.
We review your customer data, purchase timing, and lifecycle performance to find exactly where revenue is leaking.
We build a retention roadmap showing what to fix first, why it matters, and how each change increases repeat revenue.
We guide ongoing improvements through clear priorities, regular reviews, and a structured plan that keeps retention moving in the right direction.
Illustrative examples showing how we diagnose retention problems and what we recommend to address them.
Strong first purchase volume, weak second purchase rate. Post-purchase experience is not guiding customers back.
Fix:
Campaigns go out, but flows are not driving consistent revenue. Missing lifecycle automation and weak targeting.
Fix:
Subscription exists, but customers are not choosing it. Offer and timing do not match customer behavior.
Fix:
We work in two phases. Start with a focused diagnostic, or continue into an ongoing advisory relationship.
A complete diagnosis of where revenue is leaking and a clear plan for what to address first.
If we cannot clearly identify where revenue is leaking, you pay nothing.
Best for: Brands that want clarity before making changes.
Ongoing advisory to keep improving retention, reducing revenue leakage, and growing customer lifetime value.
Best for: Brands that want consistent improvements and predictable repeat revenue.
We collect access to the tools and data needed. We confirm goals, constraints, and the key areas of the business that need to be evaluated.
We analyze customer behavior, purchase timing, and retention performance to identify where revenue is leaking across the customer journey.
You receive a complete breakdown of what we discovered, why it is happening, and the specific actions recommended to fix the issues.
For clients who continue, we run a consistent advisory cycle of review, prioritization, and guidance to keep improving retention and customer lifetime value over time.